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What is an OS?
Every computer needs an
Operating System. At the most basic level an Operating System (OS) is the
interface between you, your software applications, and your computer hardware.
Functions
Operating Systems interpret user commands and instructions (like
typing on the keyboard or clicking with the mouse) and send requests to the
proper application or device. An OS not only provides a user interface (text or
graphic) to access/organize/manipulate/store data, but can also provide security
and multitasking capabilities. Generally the OS is made up of a few core files
with additional files for extended functionality and backward capability.
Primary OS functions:
- Communication (methods of communication) with hardware/software
- User interface
- Input/Output (standard, devices)
- Add, delete, move, store programs and data
Some important concepts to know about an operating system are:
- Minimum hardware requirements and recommendations (memory, processor, disk
space, input/output devices)
- Boot files (to make an emergency
boot disk) and sequence
- Important files and setup information
- New OS features
- File system structure
- Compatible applications
Components
Know how to find and use the following Windows system components
thoroughly:
- Control Panel
- My Computer
- Windows Explorer
- System Tools and Utilities
- Internet Explorer (customize)
- HELP
Remember: There are usually at least 3 ways to accomplish
any task in any version of Windows. The exam may only offer you ONE. You will
need to know multiple ways to accomplish tasks and find things.
Help:
http://www.microsoft.com/technet/maintain/hlpusr.asp
Command Prompt (DOS)
For the most part, you will not need to know DOS as an operating
system for this exam. You will, however, need to know how to use Command Prompt
(or Command Line) utilities and execute commands from the Command Prompt
especially for troubleshooting (booting from an emergency boot disk, for
example).
DOS System Files
History: DOS is a 16-bit (FAT16),
text-based interface OS for file and disk management, now it is integrated as
the MS-DOS Command Prompt application in Windows.
Memory Management
DOS is also quite particular about the amount of memory your
system has. For more information, read up on the
DOS memory model.
Architecture
To boot, DOS needs three core files and two configuration files,
found in the root directory, loaded by the boot sector. If any of the three core
files are missing, you will get the error "Missing operating system."
- IO.SYS is a core, hidden file that contains basic I/O device drivers and
controls the boot process, including loading the files that follow it
- MSDOS.SYS is a core, hidden file that contains the DOS
kernel (the main part of the OS) code. This file is the interface between
applications and hardware drivers held in IO.SYS. (**NOTE** in Windows, this
file is a text file, NOT the kernel of the Windows OS)
- CONFIG.SYS is a configuration text file that contains commands to load
device drivers, memory managers, and system hardware configuration settings.
These include DEVICE= and DEVICEHIGH=, for example.
- COMMAND.COM is a core file that provides the user interface, sometimes
called the shell or Dosshell. It interprets and executes what is entered at
the command prompt.
- AUTOEXEC.BAT is a configuration text file that holds a list of boot DOS
commands, like PROMPT $P$G, some
TSRs,
and the MSCDEX drive label to read the CD-ROM.
DOS needs only:
- IO.SYS
- MSDOS.SYS
- COMMAND.COM
Additional Driver Files in DOS directory:
- HIGHMEM.SYS Makes extended memory available
- EMM386.SYS Simulates expanded memory, access to
UMA
for device drivers and TSRs
- MOUSE.SYS
- SMARTDRV.EXE Disk caching
- ANSI.SYS Display, cursor, and keyboard assignments
- POWER.EXE Power saving support
Command Prompt Utilities
You should practice using the following, or at least have an
idea how and when to use them:
- FDISK.EXE
- FORMAT.EXE
- SYS.EXE
- EDIT.EXE
- HIMEM.SYS
- EMM386.EXE
- SMARTDRV.EXE (for disk caching)
- MSD.EXE
- MSCDEX.EXE (for CD ROM support)
- MEM.EXE
- ATTRIB.EXE
- DEFRAG.EXE (also, from within Windows)
- DELTREE.EXE
- EXPAND.EXE
- LABEL.EXE
- SCANDISK.EXE
- SHARE.EXE
- EXTRACT.EXE (for those CAB files)
Command Prompt Commands and Syntax
Helpful to know first:
- /? Shows all the switches for any given command
- Wildcards asterisk and question mark
- ? - Replaces any single character (eg, ??.sys)
- * - Replaces any number of characters (eg, *.* finds all files)
DIR Shows the contents of a directory
- /P Pause after each screen
- /W Wide list format
CD Changes directories
MD Make (create) a directory
RD Remove directory/subdirectory
REN Rename file [old name] [new name]
DEL Delete files
DELTREE Delete entire tree (including subdirectories, files,
and directory)
TREE display the directory structure with all subdirectories
- | more displays one screen at a time
MOVE Move files
SYS Copies the 3 DOS system files to a partition/drive, making
it bootable
COPY Copy files and directories [from] [to]
XCOPY Directory-level copy (with extra switches)
- /S Copies system files
- /E Copies empty subdirectories as well
- /H Copies hidden files as well
- /V Verifies each file as it is written
DISKCOPY Copies entire disk
ATTRIB sets Attributes of a file
- +/-R Read Only
- +/-A - Archive
- +/-S - System
- +/-H - Hidden
VER - Displays the MS-DOS version number
SETVER Displays or updates the current version table
MEM - Displays the amount of used and free memory
- /C will show programs loaded into the first 1MB of memory (conventional,
upper, reserved, extended)
DOS Commands
DOS for Generation Y by Hal Bennick
Checking Drives
CHKDSK - Checks the disk status and displays a status report
(Can fix disk errors)
- /F Fixes/Repairs lost clusters/chains
SCANDISK - Starts Microsoft Scandisk, a disk analysis and repair
tool, that checks a drive for errors and corrects any problems it finds
- Note: Key in troubleshooting
DEFRAG defragmentation of a hard drive
EDIT enables editing
UNFORMAT unformats a disk
- /TEST - Lists all the files/directories that would be recovered by
UNFORMAT
UNDELETE for recovering deleted files,
- Only works if they havent been overwritten since their deletion
MSCDEX CD ROM driver support
SCANREG Scans registry
FORMAT For (re)creating file systems
- [drive letter] /S makes the drive bootable (system)
FDISK For (re)creating partitions (see below)
Partitioning Drives
Partitions are either primary (bootable) or extended (not
bootable, logical drives). The primary partition is always C:. Your primary
partition stores the OS and the Master Boot Record (MBR).
FDISK will only allow you to create ONE primary partition, even though you can
have up to 4 (dual-booting).
If you have a large hard disk, and the system can only see (for
example) 2.1 GB or 8.4 GB, that is a BIOS limitation or file system limitation.
The maximum partition size (FAT16 2.1 GB; FAT32 2 TB) refers to the primary
partition only.
NOTE: One drive, one primary partition. Two drives,
multiple partitions.
Read more on
FDISK
Windows 3.x
Historical Information only: Windows 3.x, while not a true
operating system, is a 16-bit (FAT16)
GUI (Graphical User Interface) for DOS. Windows 3.11 (Windows for Workgroups)
also provides peer-to-peer networking functionality (sharing resources).
Windows 3.x required a 386 with at least 2 MB RAM, DOS 3.1, a
floppy drive, and 6 MB of free disk space. Its main components are the File
Manager and the Program Manager (interface file is PROGMAN.INI).
To start Windows 3.x, DOS has to boot and the DEVICE=HIMEM.SYS
must be loaded. From there, WIN.COM is loaded (typing WIN at the command prompt
or adding WIN to the last line of AUTOEXEC.BAT) which executes the GUI and the
kernel of Windows 3.x:
- KRNL386.EXE
- USER.EXE
- GDI.EXE
- SYSTEM.INI
- WIN.INI
- PROGMAN.EXE (Program Manager shell program)
NOTE: The main INI files were SYSTEM.INI, WIN.INI and
PROTOCOL.INI. The Registry replaces these in Windows 9x.
Windows 9x
In contrast to Windows 3.x, Windows 95 was a true OS. It is a
32-bit (FAT32) OS with backward compatibility for FAT16 files and programs.
Windows 95 had two releases OSR1 and OSR2. 95 OSR2 and 98 allow hard drive
partitions greater than 2 GB, and fully integrate Internet Explorer. It provides
a GUI, a common user interface, and a customizable interface. Using a swap file,
it can use
virtual memory. It also allows data sharing, greater networking abilities,
and multitasking. And, most importantly, Windows 95 and 98 provide plug and play
(PnP) support (Plug n Play is another way of saying built-in driver support.)
- Windows 9x still needs DOS.
- Windows 9x supports extended file names up to 255 characters in length.
- Windows 9x can run 16-bit or 32-bit applications (with the DLL files for
both to maintain backward capability)
Worth noting is:
CONFIG.SYS in Windows 9x replaces SYSTEM.INI (resources) in
Windows 3.x and WIN.INI replaces AUTOEXEC.BAT (settings), though both files are
still there (even in Windows 2000) for backward capability. Believe it or not
SYSTEM.INI is still a required file to run Windows 9x.
Installing Windows 9x
Windows 95 Hardware Requirements/Recommendations
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Min Required
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Recommended
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Processor
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386DX
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Pentium
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Memory
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4-8 MB
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16-32 MB
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Display
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VGA
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SVGA
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Disk Space
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50-55 MB
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200 MB
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Others
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Floppy drive, keyboard
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CDROM, mouse
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Windows 98 Hardware Requirements/Recommendations
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Min Required
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Recommended
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Processor
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486DX
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Pentium
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Memory
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24 MB
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32-64 MB
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Display
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VGA
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SVGA
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Disk Space
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225 MB
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400 MB
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Others
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Floppy drive, keyboard
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CDROM, mouse
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Installation Process
- Prepare a DOS Boot Disk, that includes:
- FORMAT
- FDISK
- EDIT
- SYS
- ATTRIB
- CONFIG.SYS
- AUTOEXEC.BAT
- From a Command Prompt, type SETUP
- SCANDISK runs first, then you get the setup window
- Checks the system for the minimum requirements
- End User License Agreement (EULA) and the pleasure of agreeing to it
- Select directory (default is C:\WINDOWS)
- Choose Setup Type
- Typical (default option, for most desktops)
- Portable (for laptops, installs briefcase, for example)
- Compact (if limited disk space)
- Custom (for experienced users)
- Fill in the Windows Product Key (I recommend writing it right on the CD
itself!)
- Fill in user information: name, company
- You will be prompted whether to analyze your computer before the install
or not (devices, hardware detection)
(You will be prompted through a series of pop up windows for
particular components, depending on which setup type you are installing. If
Custom was chosen, you can select the components individually here.)
- Prompt for Networking information and options (whether or not you have a
NIC)
- Prompt to make an Emergency Boot (Startup) Disk
- And now you wait....... while a big white line fills up and becomes a big
blue line (i.e., the big INSTALL) and you get to read the promos windows about
Windows.
- Finishing Setup Restarts computer
- You will be prompted for your password to Microsoft Networking
- PnP Hardware will be set up
- Control Panel settings, including Time Zone and Printers can be selected
and/or installed next.
- And now youve installed Windows 95 or 98.
See also:
All MS OSes in 1500 Words or Less
Window 98
Unleashed
Failed Install
If for any reason the Windows Setup crashes and burns, you will
need these three files to recover from a failed install:
- SETUPLOG.TXT
- DETLOG.TXT
- DETCRASH.LOG
Emergency Startup Disk
Youve will need to have at least ONE of these laying around for
that one time that everything is utterly pooched (technical jargon for screwed
up beyond recognition). It might be you or it might be a user that got it to
that point, but you have to be ready to fix it.
To create a Startup disk you can:
- Make one when installing the OS, or
- Go to Control Panel -> Add/Remove Programs -> Startup Disk -> Create
Disk.
Then put a HD (high density 1.44 MB) floppy disk in the A: drive
and click OK. The files on the Startup disk include:
- ATTRIB.EXE
- CHKDSK.EXE
- COMMAND.COM
- DRVSPACE.BIN (disk compression)
- EBD.SYS (Emergency Boot Disk identifier)
- EDIT.COM
- FDISK.EXE
- FORMAT.EXE
- IO.SYS
- MSDOS.SYS
- REGEDIT.EXE (Registry editor)
- SCANDISK.EXE
- SYS.COM
- UNINSTAL.EXE (Removes Windows 95)
Note: And EBD (Emergency Boot Disk) is not the same as an
ERD (Emergency Repair Disk) both will be covered later.
Note: To edit AUTOEXEC.BAT, CONFIG.SYS, WIN.INI,and
SYSTEM.INI, you go to Start -> Run, and type SYSEDIT.
Upgrading to Windows 9x
Before upgrading to Windows 95 from Windows 3.x or DOS, you
should edit CONFIG.SYS and AUTOEXEC.BAT, removing any unnecessary entries and
TSRs.
When upgrading, you will be asked if you want to save the system
files. If you do save your system files, they will be renamed, but you can
uninstall them from Control Panel -> Add/Remove Programs
Read more on Upgrading to Windows 98:
http://www.microsoft.com/technet/win98/upgr98.asp
Boot Sequence of Windows 9x
To boot Windows 95, there are 4 stages: Hardware/BIOS,
to
Real Mode, to
Protected Mode, to the OS and desktop initialization, in this order:
BIOS
-
POST Power On Self Test
-
PnP BIOS assigning system resources (without conflicts)
-
IPL or
Bootstrap initiates the program to load the OS into memory
Real Mode (16 bit)
- IO.SYS takes over from BIOS, Starting Windows 95...
- MSDOS.SYS IO.SYS processes MSDOS.SYS and parameters in AUTOEXEC.BAT
- CONFIG.SYS (not needed, 95 defaults override it)
- COMMAND.COM Command Line interface (processes requests before they are
sent directly to the processor _ a translator)
- AUTOEXEC.BAT COMMAND.COM processes AUTOEXEC.BAT, to load TSRs and DOS
applications (not needed, 95 defaults override it)
Protected Mode (32 bit)
- WIN.COM (automatically loads now by default)
- VMM32.VxD virtual machine manager
- SYSTEM.INI loads DEVICE= parameters
OS and Desktop (16-bit and 32-bit for backward compatibility)
- KERNEL32.DLL, KRNL386.EXE (kernel)
- GDI32.EXE, GDI.EXE
- USER32.EXE, USER.EXE
- EXPLORER.EXE (interface)
Startup Menu
If Window 9x failed to boot properly previously, if Windows
detects a problem, or if you press F8 while it is loading, you will go to the
Startup Menu.
- Normal no troubleshooting help
- Logged bootlog.txt to find where the failure occurred
- Safe Mode (F5) default after problems does not process the Registry,
CONFIG.SYS, AUTOEXEC.BAT, SYSTEM.INI, drivers, or extended peripherals
- Safe Mode with network support (F6) Safe mode but loads NIC drivers,
protocols, and clients
- Step-by-step Confirmation (SHIFT F8) choose which commands are executed
during the boot sequence
- Command Prompt only when Safe Mode fails
- Safe Mode Command Prompt (SHIFT F5) to reinstall from scratch
- DOS (F4)
For example, if you are having trouble on Bootup, try
Step-by-Step Confirmation, which goes through these steps, in this order:
- Create BOOTLOG.TXT? - Y/N
- Load CONFIG.SYS? - Y/N
- Load HIGHMEM.SYS? - Y/N
- Start EMM386.EXE? Y/N
- Start SETVER.EXE? - Y/N
- Load DISPLAY.SYS? - Y/N
- Load COUNTRY.SYS? - Y/N
- Load DBLBUFF.SYS? - Y/N
- Load IFSHLP.SYS? - Y/N
- Load AUTOEXEC.BAT? - Y/N (start up command files) ...
- Load WIN? - Y/N
- Load WIN Drivers? - Y/N
- Enable Network Support - Y/N
- Start Display - Y/N ... (Windows Start up screen)
- (more device drivers) - Y/N
- MSMOUSE.VXD- Y/N
Registry
The Registrys function is to store system PnP and hardware
configuration information and user-specific details. The Registry replaces the .INI
files of Windows 3.x, and stores the system hardware and configuration
information in the /WINDOWS/ folder. The Registry is divided into two files,
both read-only and hidden:
- SYSTEM.DAT system settings
- USER.DAT users settings
The Registry, though resembling a directory tree structure, is a
database of keys: each key has a value or set of subkeys. You can edit and
access the Registry using REGEDIT.EXE.
Top-level Keys:
- HKEY_LOCAL_MACHINE common hardware settings
- HKEY_CURRENT_CONFIG current config of hardware
- HKEY_CLASSES_ROOT file associations
- HKEY_DYN_DATA hardware devices (info held in RAM)
- HKEY_USERS config information of all users ever logged into the system
- HKEY_ CURRENT_USER config information for current user
You can search, add a key, add or change a value, delete a key
or value, or rename keys and values.
Go to Start -> Run -> Regedit
If your browser doesn't support inline frames click
HERE to view the full-sized graphic.
Windows automatically backups up the registry every time it is
booted. The previous version of the registry files are SYSTEM.DA0 and USER.DA0.
The Registry can be used for troubleshooting and performance
enhancement in Windows 9x.
Read more on Corrupted 9x Registry:
http://www.microsoft.com/technet/win98/recreg.asp
Navigation
Navigating through Windows 9x becomes second nature after
awhile, but you will need to know specific details of where to find things in
Windows. So, take some notes on how to get to (and what you can do when you get
there):
- Windows Explorer folder structure and files (Folders replace DOS
directories)
- My Computer floppy drive, hard drive, CD ROM, Control Panel, Dialup
Networking, Printers
- My Computer > Properties System Properties, Device Manager, Hardware
Profiles Configuration ** Getting System Information **
- Disk Cleanup Utilities, Error-checking, Backup, Defragmentation
- Scheduled Tasks
- Control Panel Telephony Services, Add/Remove Programs, Add/Remove
Software, System, Mouse, Display, Networking...
- Making Shortcuts
- Changing/Displaying Properties
- Hidden file extensions (in List view: View -> Options ->Hide MSDOS file
extensions)
- Folder, file and print sharing
- Finding folders/files (Search)
- Task Manager
98 My Computer:
98 System Tools:
If your browser doesn't support inline frames click
HERE to view the full-sized graphic.
Windows File Management
Know how to:
- Create, move, rename, and delete Folders
- Create, move, rename, and delete Files
- Change the appearance of a folder (icons, list, details, reorder by name,
date...)
- Drag and drop folders, single files, multiple files
- Create shortcuts
Note:
- Folder names cannot contain the characters: \ / : * ? " < > |
- Filenames cannot contain the characters: \ / : * ? " < > | and [ ]
Windows Keyboard Shortcuts to know
- CTRL A select all
- CTRL C - copy
- CTRL V - paste
- CTRL X - cut
- CTRL Z undo
- ALT TAB toggle between open applications
- ALT PRINTSCREEN capture top window open (including error messages)
- Windows Key start menu
- SHIFT click selects all between two clicks
- CTRL click selects just those clicked
- RIGHT CLICK reveal menu selections for any file, folder, shortcut...
- CTRL ALT DEL launches Task Manager (** not in NT or 2000 though)
Backups
- Copy copies selected folders and files to the backup device
without turning off archive bit
- Full backs up every folder and file, turns off archive bit
- Incremental backs up only folders and files with the archive bit
on, and turns off the archive bit
- Differential backs up only folders and files with the archive bit
on, but doesnt turn the archive bit off.
Configuring Windows 9x
Drivers
- Plug n Play (Configuration Manager, PC BIOS, Registry, Bus and port
emulators, Resource allocation, setup and device installer)
- Control Panel -> Add New Hardware Wizard
- Device Manager -> Resources (IRQ, I/O)
- Right-click Properties
- Advanced properties
Printers
To install a printer in Windows 9x/NT/2000, go to Setting
-> Printers -> Add Printer, or My Computer -> Printers, or
Control Panel -> Printers, and walk through the Print Wizard.
- View Print Queue
- Add Local/Network Printer
- Port LPT1
- Install Printer Drivers
- Changing default printer and other printer settings Printers ->
Properties
Note: If print jobs are garbled check Spool Settings:
Enhanced Metafile (EMF independent of printer type) and RAW
(printer-specific) are file formats for print jobs sent to the
spool.
Printer Properties -> Spool Settings -> Details
Memory Management
- Real Mode single task environment (DOS)
- Protected Mode virtual machine created to access extended memory;
memory and hardware are protected from direct access from applications by
the OS (allocating processor time and memory)
- Conventional Memory 0-640KB (runs DOS)
- Upper Memory Area (UMA) 6401024KB (video RAM, BIOS) made up of
Upper Memory Blocks (UMB)
- Extended memory (XMS) everything above 1MB (1024KB): Pentiums can
support up to 4 GB of memory.
- High Memory Area (HMA) 1024-1088KB first 64KB of extended
memory
At the Command Prompt, type MEM /C to see your memory
information.
HIMEM.SYS enables Windows 9x to use extended memory. It must be
loaded in the CONFIG.SYS file, like this:
DEVICE=C:\<DOS OR WINDOWS directory>\HIGHMEM.SYS
EMM386.EXE enables DOS to access XMS.
Windows 9x Utilities
SMARTDrive is used to improve disk performance with RAM
and read/write caching.
Virtual Memory, using hard disk space as simulated memory, in Windows 9x is
configured in My Computer -> Properties -> System -> Performance. Do not
disable virtual memory.
Windows 98:
If your browser doesn't support inline frames click
HERE to view the full-sized graphic.
Start -> Programs -> Accessories -> System Tools ->
- Disk Clean up deletes .tmp files, empties recycle bin and
Temporary Internet Files
- Defrag defragments a hard drive
- System Monitor is a Windows utility that tracks system
resources(troubleshooting)
- MS System Information: for reading configuration and registry
information
- Dr. Watson captures debugging information when an application
fault occurs.
- Maintenance Wizard used to schedule tasks like backup, defrag,
disk cleanup, etc.
- Backup from the Maintenance Wizard
Troubleshooting Windows 9x
Troubleshooting procedures
- Gather information and ask questions
- Be prepared
- Be calm
- Take your time
- Concentrate
- Be flexible (Dont assume anything)
- Consult (find resources)
- Know when to give in
- Cure the problem not the symptom
- Do not create new problems in process
- DOCUMENT everything you do
See Also:
Introduction to Troubleshooting
Troubleshooting the Boot Process
Troubleshooting Display Issues
Troubleshooting Windows 9x
http://www.annoyances.org/win98/_index.html
http://www.bootdisk.com/swapfile.htm
http://www.winplanet.com/winplanet/reports/620/1/
http://www.techtutorials.com/Windows_9x/Troubleshooting/
MS How tos:
http://www.microsoft.com/technet/httasks.asp
Common Errors and Problems
|
Symptom
|
Diagnosis
|
|
No OS Found
|
Corrupt or missing IO.SYS and/or
MSDOS.SYS.
SYS C: restores them
|
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SYSTEM DISK INVALID
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Missing IO.SYS
SYS C: to restore
|
|
Invalid VxD dynamic link call from
IFSMGR(03)
|
Missing MSDOS.SYS
SYS C: to restore
|
|
Missing COMMAND.COM or Bad or
missing command interpreter
may be looking for PATH
|
COMMAND.COM missing or corrupt.
Use an EBD and copy the file to the C:\ or SYS C: to restore
|
|
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Same memory allocated for more than
one application
|
|
Windows Protection Errors
|
Device driver failures or conflicts
in CONFIG.SYS and SYSTEM.INI
Run SYSEDIT and start disabling DEVICE=
|
|
Fatal Exception Errors
|
A software or hardware error or
illegal instruction that windows cannot contain.
|
|
Illegal Operation Errors
(My favorite peeve)
|
Illegal Operation errors or 'program
crashes' are actually invalid page faults (IPF). The error message is
similar to:
'This program has performed an illegal operation and will be shut down.
Usually transitory, but see below if not
|
|
Windows not booting completely
|
Try Safe Mode (without drivers,
first, in case of conflicts) which bypasses AUTOEXEC.BAT and
CONFIG.SYS
|
|
Hard drive errors
|
Run CHKDSK and SCANDISK
|
|
Error in CONFIG.SYS, line xxx
|
Put a semi-colon at the beginning of
the line to bypass it. If everything works, remove the line completely.
|
|
SYSTEM.INI not found, and Windows
wont boot
|
Restore from EBD.
|
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Wont boot to GUI
|
Corrupted
SWAP file. Boot into Safe Mode (F5) and disable Virtual Memory
(temporarily remember to enable it as soon as things are working!!).
Usually when running out of HDD space.
|
|
Corrupted registry
|
Restore from backup SYSTEM.DA0 and
USER.DA0
|
Invalid Page Faults
This program has performed an Illegal Operation and will be
shut down. (aka, this is why we HATE Windows at least sometimes).
A key part of troubleshooting IPFs is to determine how
widespread the problem is:
- Is the problem reproducible or does it occur at random?
- Does the problem occur only in the current application or in other
applications as well?
- Are there specific, known issues about the application that describe your
problem? (check the manufacturers website maybe a known bug)
- Does the problem happen only with a particular file handled by that
application?
- Does the problem occur only at a particular time, such as while printing?
If you cannot make the error occur again, you can assume you
have solved the problem. If the error occurs in other applications, most
probably the fault is not with the application but with Windows, a component of
Windows or a piece of software that is running in the background. Check with the
program vendor's site if there are known issues with the application that may
cause IPFs under specific circumstances.
If the IPF is specific to a certain file opened by this
application, the file may be too large, or damaged.
Read More on General Windows Troubleshooting:
http://www.windrivers.com/tech/troubleshoot/index.htm
Study Break:
Windows 98
Easter Egg Hunt
Common Problems
Some things to always check, especially if any changes have been
made recently, are:
- Check connectors and cables
- Check port, device
- Check BIOS
- Check software configuration (drivers, etc)
- Check for conflicts
- Reseat components, if possible
- Virus check
New Hard drive causing problems?
http://www.microsoft.com/technet/win98/recreg.asp
Troubleshooting Printer Connections and Configurations
- Printer not working: switched on, plugged in, online, check cables
- Paper jam: cheap paper, wrong type, stored improperly, loaded improperly
- Output corruption: printer driver, check setup
- Poor quality: toner/ribbon low, cheap/wrong paper
- Laser memory errors: not enough RAM
- Blank pages: OPC drum, corona wire improperly seated.
See also:
Introduction to Troubleshooting
How Printers Work
Managing Hardware with Windows Device Manager
The Service Call
Troubleshooting the Boot Process
Troubleshooting Display Issues
Windows NT 4.0
This A+ OS exam doesnt cover much of NT, but you need to know
about it as a legacy OS. Ive included a bunch of information that applies to
both Windows NT and 2000, and will help you study even if you dont get many
questions on this section in the exam.
You will need to know about upgrading to/from NT, NT File
System, and the differences between NT and 9x/2000. The rest just helps to know.
Note: every time I just say NT (and the exam too), I mean
NT 4.0.
History of NT
In 1993, Windows NT (New Technology, supposedly) 3.1 was
introduced. The design requirements for this operating system included:
- Extensibility--designed in modules, which can be replaced or upgraded
without a complete overhaul of the system, only of the section of code
concerned
- Portability--can run on
RISC
or CISC-based
systems (at the time, more important than now. Reduced Instruction-Set
Computing machines were the powerhouses then)
- Reliability and Robustness--refers to the ability of the OS to insulate
applications and processes from each other so that one may crash without
affecting the others and bringing down the whole system
- Compatibility--able to run applications designed for DOS, Win16, Win32,
OS/2, and POSIX-compliant systems (a UNIX standard). Also able to provide full
connectivity on a network with Apple, Novell, Banyan, UNIX, and IBM machines.
- Distributed processing--in a client-server relationship, tasks are doled
out according to the capabilities of each--a distributed application will
perform the heavier processing tasks on the server, and the graphic-intensive
user interface on the client.
- Security--network resources are protected from intrusion, damage, and
theft through an object-oriented file system and access control lists.
The original NT 3.1 fell short of some of these. A later and
common upgrade was NT 3.5 (quickly modified to NT 3.51--NT 3.5 is rare), and the
present widely used version, Windows NT 4.0 in 1996. "NT4" has since had seven
Service Packs published which fix "bugs", add newly developed features, upgrade
internal utilities (such as IE and IIS) or (in the case of SP5) fix previous SPs...
;)
Versions
There are two versions of NT4 (though you really just need to
know the first one):
Both are 32-bit multitasking operating systems designed to run
in a networking environment, rather than a standalone role. WINNT 4.0 t is meant
to be used in a business setting rather than for home use.
Though NT Server offers a few more capabilities, the Setup
program for both is WINNT.EXE.
Features
Specific cool things about NT include:
- Stability - WinNT is more stable and secure than the W9x OSes.
- New Registry - so fundamentally different from the W9x systems that there
is no direct upgrade possible. WinNT does away (almost) entirely with .INI
files--all configuration data is kept in the Registry.
- Multiple platforms and support for other OSes
- Multitasking and multithreading
- Security
- Built-in Networking
- Big hard storage stuff is okay (large capacity for memory and disks)
- Multiple Protocol Support (TCP/IP, NetBEUI, NWLink, DLC, AppleTalk, etc)
Most implementations of NT use the new file system called
NTFS,
which is incompatible with FAT16 or
FAT32.
Rather than having a
File Allocation Table, it has a
Master File Table and many other capabilities, like software-based
RAID
support (like stripe sets and volume sets), and file-level security.
Note: The one area where NT lags behind Windows 9x and
2000 is in PnP support.
NT Server
NT Server is:
- Maximized for delivering files to clients, printing, performing
centralized administrative tasks in the domain
- Supports a theoretically unlimited number of simultaneous connections.
- The base server system upon which specialized software can be run, such as
SQL Server (advanced database), Exchange Server (Email management), SMS Server
(remote management), SNA Server (interface with mainframes), and IIS (Inter-
or intranet services).
On install, NT Server can be designated as a
Domain
Controller (participating in Domain security and access control) or as a
Member Server (for storing and distributing data upon request).
NT Workstation
NT Workstation is:
- Maximized for running process-intense, number crunching applications
locally.
- Limited to ten simultaneous connections, which enables it to operate
either as a client in a Domain or as a resource in a Peer-to-Peer setting.
Most of the security and utility functions of NT Server are also
available on NT Workstation in a scaled-down or localized form. Users may be
managed and performance can be tracked, but only for the machine itself.
http://support.microsoft.com/directory/content.asp?ID=FH;EN-US;ntw40&FR=0&SD=GN&LN=EN-US&CT=SD&SE=NONA
Installing Windows NT
Installation procedures for Intel/CISC
machines fall into two basic types:
- A single, local install from CD-ROM, or
- A single or multiple install from a remote machine through a shared
network directory.
Hardware Requirements and Recommendations
The minimum and recommended requirements to install NT4
Workstation are as follows (Note: NEVER go with the minimum. Consider the
"recommended" as real minimum!):
|
Min Required
|
Recommended
|
|
Processor
|
486
|
Pentium
|
|
Memory
|
12 MB
|
16MB
|
|
Display
|
VGA
|
SVGA
|
|
Disk Space
|
110 MB free space
|
250-300 free
|
|
Others
|
CDROM, floppy, or NIC
|
NIC
|
Installation Process
The first step in installing Windows NT4 is to check the
Hardware Compatibility List (HCL)
to make sure the hardware platform is compliant with Microsoft requirements. All
peripheral devices must be on the HCL as well. Primarily this means that proven,
tested device drivers (which translate commands from the OS to the device) are
available and approved.
- To install NT Workstation to a single PC, locate the three 1.44 MB floppy
disks and the CD that contains the system files. Boot the machine from the
floppy marked "Setup Boot Disk". You will be prompted to insert disk 2, and
then disk 3. This loads enough of the OS so that the system files from the CD
can be obtained and copied.
- Insert the CD, and follow the prompts that follow.
(Note: It's a good idea to have a blank 1.44 MB floppy handy, as during
Setup you will be given the option to make an
Emergency Recovery Disk. Use this option.)
- The faster option for a single, and the only way for a multiple
installation, is to write the system files over the network. This can be
directly from a CD-ROM drive on a server, with a share created for the i386
directory, but even faster is by loading the contents of the i386 directory
onto the server's HDD and sharing that.
- At the client machine(s), run either WINNT.EXE (for a new installation) or
WINNT32.EXE (for an upgrade from NT 3.51 or for a reinstall of NT4--this is a
32-bit app and runs faster on a machine previously set up as 32-bit). WINNT32
Switches:
- /B - Put boot files on hard drive instead of using boot floppies (takes
an extra 4-5MB of hard disk space).
- /S - Specify source file location(s) - multiple locations will speed up
installation.
- /U - Specify answer file location for use with unattended installation -
MUST be used with /s to specify source file location(s).
- /T - Specifies location of temp directory created for install
(/t:<path>).
- /OX - Create the setup disks from CD-ROM or shared network folder. Used
to replace damaged boot disks.
- /F - Don't verify files. Can speed up installation.
- /C - Don't check for free space when creating boot disks.
- /I - Specify setup information (.inf) file. This file tells setup how to
run. The default name is DOSNET.INF.
Note: A
RISC-based
box must be installed from a CD-ROM. Before beginning, consult the manual for
the procedure on how to start programs from a CD drive--differences exist
among the various types. For a fresh installation, run SETUPLDR.EXE; an
upgrade of a previous installation again takes WINNT32.EXE.
- Regardless of the type of installation, you will be prompted for
information during the process. The alternative, and the best for multiple
install, is to provide an Answer file and a Uniqueness Database File. These
provide the Setup application with configurations and settings automatically.
Information you will need in these files or in person include:
- The Product ID number; can be on the CD case, the manual, or a separate
card
- A NetBIOS name of 15 characters or less; must be unique to each machine
- A Domain and/or Workgroup name, depending on which the PC will connect
to
- Administrator password--14 characters or less; should be the same on all
machines in the network to avoid migraines
- Which protocols to install. TCP/IP is the default, but NetBEUI or NWlink
(for connectivity with Novell NetWare servers) may be required as well.
- NIC settings--IRQ, I/O base port address, DMA, shared memory, and type
of cable interface (the Express option will install the first NIC it finds,
load default settings, and ask for confirmation. Custom install provides the
option to do this or select the card and the settings manually).
- Local printer name and port--optional.
Windows NT Boot Files
- NTLDR (loader file)
- NTDETECT.COM (recognizes hardware)
- BOOT.INI (OS menu)
- BOOTSECT.DOS (alt boot sector)
- NTOSKRNL.EXE (kernel)
- HAL.DLL
- SYSTEM32\CONFIG (hive, registry)
- SYSTEM\32\DRIVERS\*.SYS (boot sequence, drivers)
- NTBOOTDD.SYS (SCSI disk driver)
Upgrading to Windows NT 4.0
You cannot directly upgrade from Windows 9x the OSes are too
different. It is possible to upgrade an existing NT 3.1 or NT 3.51 installation
to NT 4.0, and retain all preferences, security information, and application
data. (Always back up all data before doing so!) It is NOT possible to upgrade
Windows 95 or 98 directly to NT. The Registries are too dissimilar in structure.
Control Panel
Control Panel is the main
configuration tool for managing the user environment and the system environment
(system settings). One machine may store separate local user profiles so that
each user who logs on is given his own settings for the Desktop, applications,
printers, Taskbar, Favourites, and History. If the user has no local profile, a
call to the server will deliver his roaming profile if the user has one stored;
otherwise a Default user profile is loaded.
Windows 9x:
If your browser doesn't support inline frames click
HERE to view the full-sized graphic.
Icons in the Control Panel represent utilities including:
- Add/Remove Programs - a wizard walk-through for installing or
modifying applications
- Add/Remove Hardware - a wizard walk-through for installing or
modifying hardware and plug n play devices
- Network settings--local IP address, computer name, Domain/Workgroup
name, names and IP addresses of DNS, WINS, DHCP servers, and hardware settings
for NIC
- Peripheral devices - configure the Keyboard, Mouse, Modems, Game
Controllers
- Internet Options configure home page, history, internet security
- Multimedia - manage settings for audio, video
- ODBC manage database connectivity
- Display settings - controls resolution, refresh rate, colours used,
wallpaper, screensavers
- Printers and Ports--comm settings for serial ports; install, remove
and set printer options (notice this is a shortcut)
- Power Management standby and power scheme settings
- Fonts--add and remove font selections, toggle TrueType
- Date and time - duh
- SCSI - handles Small Computer System Interface settings for SCSI
controllers, tape drives (if you have a SCSI host adapter)
- Services - starts, stops and pauses various services
- System - system startup settings, system environment variables,
virtual memory settings, recovery options, and multitasking settings
In NT:
- User Manager (NT) creates, edits, and views user profile
information. Sets user permissions, local group permissions, and local system
policies. Two permanent user accounts are set by default--Administrator and
Guest. These can be changed but never deleted.
- Disk Administrator (NT) formats the HDD(s), sets partitions,
chooses file systems.
- UPS - configures uninterrupted power supply.
In 2000:
- Folder Options settings for all folders
- Users and Passwords where you set Users must enter a username
and password to use this computer and Require users to press Crtl-Alt-Del
before logging on
- Administrative Tools Folder shortcut (also Start -> Programs ->
Admin Tools)
Windows 2000 Control Panel:
Windows 2000 Admin Tools:
Read more about using the
Windows 2000 Control Panel
Read more about
Desktop User Profiles
User and Group Accounts in NT
User Accounts are managed in
User Manager for Domains (NT Server) or User Manager (NT Workstation). Only
local groups and users may be viewed, created and edited in User Manager. A
local group and the permissions set for it will only apply to the local machine
and its resources, whether accessed at the machine or over the network. The
permissions of a global group can apply to any number of machines in the Domain.
The clearest method of access control is to put users into
global groups at the server--add global groups to local groups as needed--and
manage the permissions of the local group. Giving permissions directly to users
can lead to conflicts and should be avoided.
There are two user accounts created by default
Both these accounts may be modified but never deleted. Both
these accounts represent a possible security hole if not modified. Both should
at least be renamed, and the Guest account should remain disabled if not needed.
NOTE: Every account created is associated with a SID (Security
Identifier) which is (supposedly) "unique in all space and all time". When the
account is modified, even renamed and reconfigured, the SID remains identical.
If the account is deleted and then reconstructed exactly--username, password,
permissions, everything--the SID is not. As NT sees the new account, it is
completely different. (Headaches have sprung from this one...)
- A user name must be unique, and should be descriptive. A good idea is to
set a naming convention for usernames, such as first initial, last name, and
location/job code. (e.g. ckent8cb might mean Clark Kent, 8th floor, City beat)
- Usernames must be 20 characters or less, without these: \"/][|;:><,.?*+=
- Full Name is optional, but handy in large enterprises
- Description is optional; again handy for managing large numbers of users
- Password is case-sensitive (brainbug is different from BrainBug) and can
be up to 14 characters in length. A good password is at least 8 characters and
includes lower case, capitals, numerals, and symbols. (e.g. WTH_y0u??,
12gaSH07gun!, CAP741n-who?!, H07Yc0wb4+m4N!....)
- Passwords should be easy to remember, but hard to crack. It can be done.
Account options can adjust security levels as needed.
- User Must Change Password--if the Admin has assigned or reassigned the
user's password, this enables the user to access his account but must change
the password at the next logon.
- User Cannot Change Password--good for an account that numbers of people
must access; also for assigning lazy users tough passwords (instead of their
birth date or licence plate).
- Password Never Expires--good for accounts used by NT services such as
Backup, or the Anonymous account used by IIS for FTP access.
- Account Disabled--useful for guarding the account of a user on vacation,
or when an account is set up perfectly and the user must be replaced. Deleting
and recreating accounts is not as good when users are replaced; a better move
is to disable and then rename the account when needed.
It is useful to make a template of accounts that will be allowed
similar access permissions. Set up an account with the desired configurations
and Copy it when needed. All settings except username, full name, "account
disabled", and password transfer over.
- Profile button is used to specify a Home Directory to contain the
user's personal settings, applications, and working folders/data files. It can
also set up a logon script to connect the user automatically to the parts of
the network the user normally accesses.
- Dial-in is for configuring the user's Remote Access settings. By
default, there are five group accounts installed in User Manager.
Seldom is it necessary to create groups--the defaults cover a
good range of requirements.
- Administrators - not the Administrator account, but a local group
that users may be added to which gives full power to make changes in the
Domain or Workgroup as well as locally.
- Power Users - membership in this group allows several
administrative powers beyond normal user but short of Administrator. Most
useful are the right to access the PC from the network, create and manage user
accounts, and manage shares on printers, files and folders. (Unique to NT
Workstation--not available on NT Server.)
- Backup Operators - gives the rights necessary to access directories
and files to back them up into storage.
- Users - allows rights necessary to operate the machine, such as log
on locally, shut down the PC, and create/manage local group and user accounts.
- Guest - again, not the Guest account, but a local group which users
may be added to for access to the machine or domain. This group has no default
rights; they must be added as required.
On an NT Server, several other local groups are added as
default, such as Server Operator, Account Operator, Print Operator (no Power
User), and three global groups--Domain Administrators, Domain Users, and Domain
Guests.
All these groups have built-in, predefined, unchangeable abilities, and default,
modifiable user rights. These are controlled from the User Rights Policy box
accessed from the Policy drop-down.
Account Policies regarding password age and length, lockout settings, and
enforcing logon hours are accessed from Account in the Policy drop-down.
Adding user accounts to group accounts (or removing them) is managed by
selecting the group account and clicking the User, Properties drop-down.
Troubleshooting Windows NT4
Several built-in utilities exist in NT4 for detecting and
diagnosing problems before and after they occur. These are also useful for
optimizing performance. Just because these are so fun to play with is no reason
to forget the basics--always check the connections and cables first, in case of
a catastrophic failure. In case of a more minor problem, check Event Viewer.
Event Viewer- has three separate logs to inspect:
- Application - logs all information pertinent to the running of
applications, including failures.
- Security - records policy changes, logon and access attempts; may be used
to audit file and directory access if enabled in the Properties for these.
Auditing causes a small overall performance drop, so use only when necessary.
- System - shows all significant system activity. After checking
connections, the System log should be your first step in diagnosis
Log items are marked with a blue I for routine informational
items, a ! in yellow for events worth watching, and a red stop sign for
items which may be critical to operation, such as the failure of a service to
start.
Filtering is available to narrow the events listed, and is in the View
drop-down.
Events may be filtered by date/time, event ID, event type, user, and the event
source. As hundreds of system events are logged per hour, narrowing the items
viewed is a good idea.
All logs may be recorded as a file, Three options:
- In binary form that only Event Viewer can read
- Plain readable text, or
- Comma-delimited text that can port to an Excel spreadsheet.
Windows NT Diagnostics - in Administrative Tools, or WINMSD.EXE
from the command line, provides a snapshot of all important system
configurations. No editing is possible, but everything about the system is
viewable from here.
Performance Monitor - provides a finely controllable EEG-like view (by
default) of all aspects of system operation. Other views available are histogram
(bar graph), report (numeric average), and alert, which can broadcast an admin
alert over the network or be set to run a program when specified thresholds are
crossed (such as less than 10% HDD capacity remaining).
Perfmon allows selection of:
- Objects--HDD, memory, processor; also processes, threads, pagefile, cache,
system, browser, and more. When a utility is added (such as SNMP) it will add
objects to the Perfmon list.
- Counters--specific aspects of the object chosen, such as Memory: page
hits, page faults, page-ins, page-outs, allocated memory, unused memory, etc.
- Instances--specific occurrences of counters--page faults per sec, total
page faults, "hard" and "soft" page faults...
Perfmon may be logged over time and used to establish a baseline of normal
performance to compare against any abnormal activity.
Task Manager - provides a quick and handy method of checking the system
status and managing applications. Right-click on the taskbar or press
Ctrl-Alt-Esc to invoke it. TaskMan has three tabbed pages to view:
- Application - shows all running programs, and may be used to shut down any
that are unresponsive by usual means.
- Processes--shows all running processes and resources used by each. The
priority of these may be changed here.
- Performance--a rough look at CPU and memory usage in real-time. Good for a
quick overview and to identify if Perfmon is needed.
Check out:
http://www.i386.com/default.asp?page=pages&category=ADMIN&keyword=booting
http://www-csag.ucsd.edu/projects/comm/ntrsc.html
No exp with NT? Check out these demos
http://www.exitnow.com/skillbuilder/viewlets/windowsnt4.htm
NT Boot Problems
If experiencing boot problems, do not log on. Same thing
applies to Windows 2000. Upon logon, the boot process is completed, and parts of
the registry are backed up as being good. It's even called "LastKnownGood" (not
a reference to a bachelor party BTW). So instead of logging on and saving a
corrupt controlset key to the Registry, reboot and hammer the spacebar, which
will restore the LastKnownGood settings to the current Registry. Choose a
hardware configuration and press L. This may also work if editing the Registry
directly causes those instant problems previously warned about, or if a corrupt
driver is loaded and crashes the system.
If the bootup fails completely, pull out the three boot disks and the Emergency
Repair Disk created on installation (and hopefully kept current). The ERD is not
a boot disk. It contains compressed Registry files and a program which extracts
and overwrites them into the damaged Registry.
Read More on Using RDISK /S to create ERDs in NT 4.):
http://www.cert.org/security-improvement/implementations/i028.01.html
Note: The ERD is made or updated by running RDISK.EXE (the /S
switch is recommended--it updates security and account information). Click
either Create or Update Repair Disk ("Create" requires a preformatted floppy).
It is possible to run over the capacity of a single 1.44MB disk; RDISK prompts
for another if so.
The boot disks may be produced after installation by running
WINNT32.EXE with the /OX switch. This does not reinstall the OS, it just makes
the floppies.
The BOOT.INI file--about the only .INI file NT uses--will need editing if
the system partition (the one with the boot files--not the boot partition, with
the system files. True.) changes. The RASH (Read, Archive, System, Hidden)
attributes will have to be removed to edit it, and restored after. Remember that
the controller and disk values begin at 0, and the partition numbering begins at
1. Error messages involving NTLDR or NTOSKRNL are your clue that BOOT.INI needs
attention.
Read more on Troubleshooting Startup and disk problems:
http://www.microsoft.com/TechNet/winnt/reskit/troubles.asp
Troubleshooting Printers
Printers (or Print Devices in NT lingo) are another story in
themselves. The first things to check are always the physical side:
- Is the printer on?
- Is it out of paper?
- Is there a paper jam inside?
- Is the cable connection secure?
When NT workstation sends a print request to an NT server, the server
automatically checks the client for the correct printer driver. If not present,
or if out of date, the server downloads the printing software to the client. The
driver is rarely the problem between NT systems.
As with everything else NT, different groups and users can have different levels
of rights assigned. Different printer shares may vary as to rights granted. Each
user or group can have different priorities, or scheduled hours of use. Any or
all of these may cause a problem.
If the printing process is running slowly, check to see that the drive the spool
directory is on has enough space. By default this is in the same partition as
the system files; this can only be changed in the Registry by directly editing.
Keep the printer spool drive defragmented.
Note: As NT has no native defrag utility, this is
done by hand or with a third-party application.
In the case of complete printing failure, try:
- Stopping and restarting the spooling service may clear the jam.
- Deleting and reinstalling the printer is a last resort--all the shares,
rights, and other settings will have to be redone.
Logging and auditing may be enabled for printers. These entries
are sent to Event Viewer, and can be filtered for easier inspection.
Note: Much of the Troubleshooting in NT is the same for
Windows 2000.
Windows 2000
Windows 2000 (Win2K for short) is another leap from the previous
versions of Windows in that it basically combines the best parts of all its
predecessors.
Versions
There are four versions of Windows 2000 (though you really need
only deal with what is common to all of them, and the first one in particular):
- Windows 2000 Professional desktop/client OS ***
- Windows 2000 Server server platform
- Windows 2000 Advanced Server enterprise edition
- Windows 2000 Datacenter Server most powerful server
Read more about Server vs. Professional:
http://www.microsoft.com/technet/chats/trans/sw20620.asp
Features
- Windows 2000 provides built-in networking support
- Full Internet integration
- Customizable Admin Tools and Start Menu (a learning menu)
- Better Hardware support good PnP support, compatibility between 98 and
2000 drivers
- USB
support
- File System support for FAT32, FAT16, NTFS4, and NTFS5 (default)
- Backup Options including a utility for scheduled backups (Task
Scheduler)
-
Kerberos authentication protocol and Smart Cards for security (file level
encryption and user identification for Internet access)
- VPN
and remote/mobile user access
- IPP
(Internet Printing Protocol)
Installing Windows 2000
There are three ways to install Windows 2000:
- From the Win2K setup floppies, then loading files from the CDROM
- Booting from the CD
- Connecting to the network server and installing from shared location
Windows 2000 Hardware Requirements/Recommendations
|
Min Required
|
Recommended
|
|
Processor
|
Pentium 133
(Ha! Good one, Bill)
|
Pentium 350 MHz
|
|
Memory
|
64 MB
|
128 MB
|
|
Display
|
VGA
|
SVGA
|
|
Disk Space
|
650 free MB, 2 GB available
|
2 GB free, 6.4 GB available
|
|
Others
|
Floppy drive, keyboard, mouse, 12x
CDROM (not reqd if installing over a network)
|
24x CDROM, floppy, PCI NIC
|
All devices should be on the Win2K Hardware Compatibility List (HCL)
HCL.TXT file is in the SUPPORT folder on the Windows 2000 CD.
Read more on HCL:
http://www.microsoft.com/hcl/default.asp
Windows 2000 Partitions
Windows 2000 can be installed on an existing Partition or a new
one. The Setup program allows you to choose (select, create, delete) partitions
for the OS only. Partitions must be at least 650 MB, but 1 GB is recommended.
Leaving FDISK behind now, you can create partitions using the
Disk Management Utility after Install.
If your browser doesn't support inline frames click
HERE to view the full-sized graphic.
Domain or Workgroup Selection
Windows 2000 ships with built-in networking. Win2K allows
workstations to operate as members of workgroups and domains.
- A Workgroup is a group of computers operating as a P2P network
sharing resources and connections and user-level security at the workstation.
- A Domain is a collection of computers sharing the same security
database (Active Directory service) with user accounts and domain security
information.
Before the Installation, you will need:
- Domain name in your DNS (Domain Name System) on your server
- Computer account within the domain
- Domain Controller and DNS Server (Win2K Server must have a Domain
Controller, which holds the user account and validates logins on the DNS
Server.)
Installation Process
Depending on the type of installation (network, local) you may
also need to
Create a Distribution Server and configure the client
workstation for Network Installations first.
- Create boot floppy disks (youll need 4) from the Win2K CD. Open
Windows Explorer -> My Computer and go to the CD subdirectory \BOOTDISK.
Double click MAKEBOOT.EXE and select the floppy drive (A:). You will be
prompted for the next disk. When done, click Close.
- If you are creating a distribution server to install the OS across a
network, you will need to create a folder (W2000P) for you source
files, and copy all the files from the I386 folder on the Windows 2000
CD into it. Then, share the folder to be able to access it from the client
machine. This is your distribution share.
- At the client machine, make sure you have the minimum hardware
requirements (650MB!!)
- If this is an upgrade, use the existing Network client OS to connect to
your shared network folder W2000P. If this is a client machine
| A+ Operating
System Technologies - Cramsession |
 |
What is an OS?
Every computer needs an
Operating System. At the most basic level an Operating System (OS) is the
interface between you, your software applications, and your computer hardware.
Functions
Operating Systems interpret user commands and instructions (like
typing on the keyboard or clicking with the mouse) and send requests to the
proper application or device. An OS not only provides a user interface (text or
graphic) to access/organize/manipulate/store data, but can also provide security
and multitasking capabilities. Generally the OS is made up of a few core files
with additional files for extended functionality and backward capability.
Primary OS functions:
- Communication (methods of communication) with hardware/software
- User interface
- Input/Output (standard, devices)
- Add, delete, move, store programs and data
Some important concepts to know about an operating system are:
- Minimum hardware requirements and recommendations (memory, processor, disk
space, input/output devices)
- Boot files (to make an emergency
boot disk) and sequence
- Important files and setup information
- New OS features
- File system structure
- Compatible applications
Components
Know how to find and use the following Windows system components
thoroughly:
- Control Panel
- My Computer
- Windows Explorer
- System Tools and Utilities
- Internet Explorer (customize)
- HELP
Remember: There are usually at least 3 ways to accomplish
any task in any version of Windows. The exam may only offer you ONE. You will
need to know multiple ways to accomplish tasks and find things.
Help:
http://www.microsoft.com/technet/maintain/hlpusr.asp
Command Prompt (DOS)
For the most part, you will not need to know DOS as an operating
system for this exam. You will, however, need to know how to use Command Prompt
(or Command Line) utilities and execute commands from the Command Prompt
especially for troubleshooting (booting from an emergency boot disk, for
example).
DOS System Files
History: DOS is a 16-bit (FAT16),
text-based interface OS for file and disk management, now it is integrated as
the MS-DOS Command Prompt application in Windows.
Memory Management
DOS is also quite particular about the amount of memory your
system has. For more information, read up on the
DOS memory model.
Architecture
To boot, DOS needs three core files and two configuration files,
found in the root directory, loaded by the boot sector. If any of the three core
files are missing, you will get the error "Missing operating system."
- IO.SYS is a core, hidden file that contains basic I/O device drivers and
controls the boot process, including loading the files that follow it
- MSDOS.SYS is a core, hidden file that contains the DOS
kernel (the main part of the OS) code. This file is the interface between
applications and hardware drivers held in IO.SYS. (**NOTE** in Windows, this
file is a text file, NOT the kernel of the Windows OS)
- CONFIG.SYS is a configuration text file that contains commands to load
device drivers, memory managers, and system hardware configuration settings.
These include DEVICE= and DEVICEHIGH=, for example.
- COMMAND.COM is a core file that provides the user interface, sometimes
called the shell or Dosshell. It interprets and executes what is entered at
the command prompt.
- AUTOEXEC.BAT is a configuration text file that holds a list of boot DOS
commands, like PROMPT $P$G, some
TSRs,
and the MSCDEX drive label to read the CD-ROM.
DOS needs only:
- IO.SYS
- MSDOS.SYS
- COMMAND.COM
Additional Driver Files in DOS directory:
- HIGHMEM.SYS Makes extended memory available
- EMM386.SYS Simulates expanded memory, access to
UMA
for device drivers and TSRs
- MOUSE.SYS
- SMARTDRV.EXE Disk caching
- ANSI.SYS Display, cursor, and keyboard assignments
- POWER.EXE Power saving support
Command Prompt Utilities
You should practice using the following, or at least have an
idea how and when to use them:
- FDISK.EXE
- FORMAT.EXE
- SYS.EXE
- EDIT.EXE
- HIMEM.SYS
- EMM386.EXE
- SMARTDRV.EXE (for disk caching)
- MSD.EXE
- MSCDEX.EXE (for CD ROM support)
- MEM.EXE
- ATTRIB.EXE
- DEFRAG.EXE (also, from within Windows)
- DELTREE.EXE
- EXPAND.EXE
- LABEL.EXE
- SCANDISK.EXE
- SHARE.EXE
- EXTRACT.EXE (for those CAB files)
Command Prompt Commands and Syntax
Helpful to know first:
- /? Shows all the switches for any given command
- Wildcards asterisk and question mark
- ? - Replaces any single character (eg, ??.sys)
- * - Replaces any number of characters (eg, *.* finds all files)
DIR Shows the contents of a directory
- /P Pause after each screen
- /W Wide list format
CD Changes directories
MD Make (create) a directory
RD Remove directory/subdirectory
REN Rename file [old name] [new name]
DEL Delete files
DELTREE Delete entire tree (including subdirectories, files,
and directory)
TREE display the directory structure with all subdirectories
- | more displays one screen at a time
MOVE Move files
SYS Copies the 3 DOS system files to a partition/drive, making
it bootable
COPY Copy files and directories [from] [to]
XCOPY Directory-level copy (with extra switches)
- /S Copies system files
- /E Copies empty subdirectories as well
- /H Copies hidden files as well
- /V Verifies each file as it is written
DISKCOPY Copies entire disk
ATTRIB sets Attributes of a file
- +/-R Read Only
- +/-A - Archive
- +/-S - System
- +/-H - Hidden
VER - Displays the MS-DOS version number
SETVER Displays or updates the current version table
MEM - Displays the amount of used and free memory
- /C will show programs loaded into the first 1MB of memory (conventional,
upper, reserved, extended)
DOS Commands
DOS for Generation Y by Hal Bennick
Checking Drives
CHKDSK - Checks the disk status and displays a status report
(Can fix disk errors)
- /F Fixes/Repairs lost clusters/chains
SCANDISK - Starts Microsoft Scandisk, a disk analysis and repair
tool, that checks a drive for errors and corrects any problems it finds
- Note: Key in troubleshooting
DEFRAG defragmentation of a hard drive
EDIT enables editing
UNFORMAT unformats a disk
- /TEST - Lists all the files/directories that would be recovered by
UNFORMAT
UNDELETE for recovering deleted files,
- Only works if they havent been overwritten since their deletion
MSCDEX CD ROM driver support
SCANREG Scans registry
FORMAT For (re)creating file systems
- [drive letter] /S makes the drive bootable (system)
FDISK For (re)creating partitions (see below)
Partitioning Drives
Partitions are either primary (bootable) or extended (not
bootable, logical drives). The primary partition is always C:. Your primary
partition stores the OS and the Master Boot Record (MBR).
FDISK will only allow you to create ONE primary partition, even though you can
have up to 4 (dual-booting).
If you have a large hard disk, and the system can only see (for
example) 2.1 GB or 8.4 GB, that is a BIOS limitation or file system limitation.
The maximum partition size (FAT16 2.1 GB; FAT32 2 TB) refers to the primary
partition only.
NOTE: One drive, one primary partition. Two drives,
multiple partitions.
Read more on
FDISK
Windows 3.x
Historical Information only: Windows 3.x, while not a true
operating system, is a 16-bit (FAT16)
GUI (Graphical User Interface) for DOS. Windows 3.11 (Windows for Workgroups)
also provides peer-to-peer networking functionality (sharing resources).
Windows 3.x required a 386 with at least 2 MB RAM, DOS 3.1, a
floppy drive, and 6 MB of free disk space. Its main components are the File
Manager and the Program Manager (interface file is PROGMAN.INI).
To start Windows 3.x, DOS has to boot and the DEVICE=HIMEM.SYS
must be loaded. From there, WIN.COM is loaded (typing WIN at the command prompt
or adding WIN to the last line of AUTOEXEC.BAT) which executes the GUI and the
kernel of Windows 3.x:
- KRNL386.EXE
- USER.EXE
- GDI.EXE
- SYSTEM.INI
- WIN.INI
- PROGMAN.EXE (Program Manager shell program)
NOTE: The main INI files were SYSTEM.INI, WIN.INI and
PROTOCOL.INI. The Registry replaces these in Windows 9x.
Windows 9x
In contrast to Windows 3.x, Windows 95 was a true OS. It is a
32-bit (FAT32) OS with backward compatibility for FAT16 files and programs.
Windows 95 had two releases OSR1 and OSR2. 95 OSR2 and 98 allow hard drive
partitions greater than 2 GB, and fully integrate Internet Explorer. It provides
a GUI, a common user interface, and a customizable interface. Using a swap file,
it can use
virtual memory. It also allows data sharing, greater networking abilities,
and multitasking. And, most importantly, Windows 95 and 98 provide plug and play
(PnP) support (Plug n Play is another way of saying built-in driver support.)
- Windows 9x still needs DOS.
- Windows 9x supports extended file names up to 255 characters in length.
- Windows 9x can run 16-bit or 32-bit applications (with the DLL files for
both to maintain backward capability)
Worth noting is:
CONFIG.SYS in Windows 9x replaces SYSTEM.INI (resources) in
Windows 3.x and WIN.INI replaces AUTOEXEC.BAT (settings), though both files are
still there (even in Windows 2000) for backward capability. Believe it or not
SYSTEM.INI is still a required file to run Windows 9x.
Installing Windows 9x
Windows 95 Hardware Requirements/Recommendations
|
Min Required
|
Recommended
|
|
Processor
|
386DX
|
Pentium
|
|
Memory
|
4-8 MB
|
16-32 MB
|
|
Display
|
VGA
|
SVGA
|
|
Disk Space
|
50-55 MB
|
200 MB
|
|
Others
|
Floppy drive, keyboard
|
CDROM, mouse
|
Windows 98 Hardware Requirements/Recommendations
|
Min Required
|
Recommended
|
|
Processor
|
486DX
|
Pentium
|
|
Memory
|
24 MB
|
32-64 MB
|
|
Display
|
VGA
|
SVGA
|
|
Disk Space
|
225 MB
|
400 MB
|
|
Others
|
Floppy drive, keyboard
|
CDROM, mouse
|
Installation Process
- Prepare a DOS Boot Disk, that includes:
- FORMAT
- FDISK
- EDIT
- SYS
- ATTRIB
- CONFIG.SYS
- AUTOEXEC.BAT
- From a Command Prompt, type SETUP
- SCANDISK runs first, then you get the setup window
- Checks the system for the minimum requirements
- End User License Agreement (EULA) and the pleasure of agreeing to it
- Select directory (default is C:\WINDOWS)
- Choose Setup Type
- Typical (default option, for most desktops)
- Portable (for laptops, installs briefcase, for example)
- Compact (if limited disk space)
- Custom (for experienced users)
- Fill in the Windows Product Key (I recommend writing it right on the CD
itself!)
- Fill in user information: name, company
- You will be prompted whether to analyze your computer before the install
or not (devices, hardware detection)
(You will be prompted through a series of pop up windows for
particular components, depending on which setup type you are installing. If
Custom was chosen, you can select the components individually here.)
- Prompt for Networking information and options (whether or not you have a
NIC)
- Prompt to make an Emergency Boot (Startup) Disk
- And now you wait....... while a big white line fills up and becomes a big
blue line (i.e., the big INSTALL) and you get to read the promos windows about
Windows.
- Finishing Setup Restarts computer
- You will be prompted for your password to Microsoft Networking
- PnP Hardware will be set up
- Control Panel settings, including Time Zone and Printers can be selected
and/or installed next.
- And now youve installed Windows 95 or 98.
See also:
All MS OSes in 1500 Words or Less
Window 98
Unleashed
Failed Install
If for any reason the Windows Setup crashes and burns, you will
need these three files to recover from a failed install:
- SETUPLOG.TXT
- DETLOG.TXT
- DETCRASH.LOG
Emergency Startup Disk
Youve will need to have at least ONE of these laying around for
that one time that everything is utterly pooched (technical jargon for screwed
up beyond recognition). It might be you or it might be a user that got it to
that point, but you have to be ready to fix it.
To create a Startup disk you can:
- Make one when installing the OS, or
- Go to Control Panel -> Add/Remove Programs -> Startup Disk -> Create
Disk.
Then put a HD (high density 1.44 MB) floppy disk in the A: drive
and click OK. The files on the Startup disk include:
- ATTRIB.EXE
- CHKDSK.EXE
- COMMAND.COM
- DRVSPACE.BIN (disk compression)
- EBD.SYS (Emergency Boot Disk identifier)
- EDIT.COM
- FDISK.EXE
- FORMAT.EXE
- IO.SYS
- MSDOS.SYS
- REGEDIT.EXE (Registry editor)
- SCANDISK.EXE
- SYS.COM
- UNINSTAL.EXE (Removes Windows 95)
Note: And EBD (Emergency Boot Disk) is not the same as an
ERD (Emergency Repair Disk) both will be covered later.
Note: To edit AUTOEXEC.BAT, CONFIG.SYS, WIN.INI,and
SYSTEM.INI, you go to Start -> Run, and type SYSEDIT.
Upgrading to Windows 9x
Before upgrading to Windows 95 from Windows 3.x or DOS, you
should edit CONFIG.SYS and AUTOEXEC.BAT, removing any unnecessary entries and
TSRs.
When upgrading, you will be asked if you want to save the system
files. If you do save your system files, they will be renamed, but you can
uninstall them from Control Panel -> Add/Remove Programs
Read more on Upgrading to Windows 98:
http://www.microsoft.com/technet/win98/upgr98.asp
Boot Sequence of Windows 9x
To boot Windows 95, there are 4 stages: Hardware/BIOS,
to
Real Mode, to
|